1. Who we are

L&L Special Furnace operates Applications hosted under domains we control, including but not limited to llfurnace.com and subdomains. Our principal business location is Aston, PA, USA.

2. Scope & definitions

• “Application” means the web-based software, related websites, and any downloadable or client-side components provided by L&L.
• “Services” means any related hosting, support, or ancillary features we provide.
• “You” or “User” means the person or entity accessing or using the Application.

This Agreement applies to all Applications hosted by L&L unless a separate written agreement signed by L&L expressly supersedes it.

3. License grant

Subject to your continued compliance with this Agreement and any applicable order or enrollment terms, L&L grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Application solely for your internal business purposes.

4. Restrictions

• Do not copy, modify, translate, or create derivative works of the Application, except to the extent permitted by law.
• Do not reverse engineer, decompile, or attempt to extract source code, except where such restriction is prohibited by applicable law.
• Do not remove or alter any proprietary notices or labels.
• Do not use the Application to develop or train competing products using confidential aspects of the Application.
• Do not use the Application in any manner that is unlawful, infringes third-party rights, introduces malware, compromises security, or disrupts integrity or availability of the Services.
• Automated access (e.g., scraping, bulk queries) is prohibited unless expressly authorized in writing by L&L.

5. Accounts & eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction) and have authority to bind your organization if you use the Application on its behalf.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must promptly notify L&L of any actual or suspected unauthorized use or security incident.

6. Fees (if applicable)

Some Applications may be offered for a fee under separate order terms. Unless otherwise stated, fees are due as invoiced, exclusive of taxes, and non-refundable except where required by law.

7. Privacy & data

Your use of the Application is subject to our Privacy Policy. You represent that you have obtained all necessary consents and authorizations to provide or allow access to any personal or organizational data you submit to the Application.

Where the parties sign a separate data processing agreement (DPA), the DPA will govern to the extent of conflict regarding the processing of personal data.

8. User content & feedback

You retain ownership of your content. You grant L&L a non-exclusive license to host, process, transmit, and display your content as reasonably necessary to provide the Application and Services. If you provide feedback or suggestions, you grant L&L a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate them without restriction.

9. Third-party services & open source

The Application may interoperate with third-party services or include open-source components subject to their own licenses. Your use of third-party services is governed by those providers’ terms, and L&L is not responsible for such services.

10. Changes, availability & support

We may update or modify the Application from time to time, including adding or removing features. We aim for high availability but do not guarantee uninterrupted service. Unless a separate support agreement applies, support is provided on a commercially reasonable basis.

11. Ownership & intellectual property

The Application is licensed, not sold. L&L and its licensors own all right, title, and interest in and to the Application and associated intellectual property. No rights are granted except as expressly stated in this Agreement.

12. Security

L&L employs commercially reasonable technical and organizational measures designed to protect the Application and data processed through it. No system is completely secure; you are responsible for configuring your environment and using the Application in a secure manner.

13. Compliance, export & sanctions

You must comply with all applicable laws, including export control and sanctions laws of the United States and other jurisdictions. You represent that you are not located in, under the control of, or a national or resident of any embargoed country or prohibited party list.

14. U.S. Government end users

The Application and documentation are “commercial computer software” and “commercial computer software documentation.” Use, duplication, or disclosure by the U.S. Government is subject to the restrictions in FAR 12.212 and DFARS 227.7202, or successor regulations.

15. Disclaimer of warranties

THE APPLICATION AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, L&L DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, L&L WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE APPLICATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL L&L’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID (IF ANY) FOR THE APPLICATION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) USD $100.

17. Your indemnification

You will defend, indemnify, and hold harmless L&L, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Application in violation of this Agreement or applicable law.

18. Term & termination

This Agreement is effective when you first access the Application and continues until terminated. L&L may suspend or terminate your access immediately for any violation of this Agreement or to protect the security, integrity, or availability of the Application. Upon termination, your license ends and you must cease all use. Sections that by their nature should survive termination will survive.

19. Governing law & venue

This Agreement is governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict of laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Pennsylvania for any dispute not subject to arbitration (if applicable).

20. Changes to this Agreement

We may update this Agreement from time to time. When we do, we will post the updated version with a new effective date. Your continued use of the Application after the update constitutes acceptance of the revised terms.

21. Miscellaneous

• Entire Agreement: This Agreement, together with any applicable order terms and policies referenced herein, constitutes the entire agreement between you and L&L regarding the Application.
• Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remainder will remain in effect.
• No waiver: A failure to enforce any provision is not a waiver of future enforcement.
• Assignment: You may not assign or transfer this Agreement without L&L’s prior written consent. L&L may assign this Agreement in connection with a merger, acquisition, or sale of assets.
• Force Majeure: L&L is not liable for delays or failures caused by events beyond its reasonable control.
• Notices: Legal notices to L&L must be sent to 20 Kent Rd, Aston, PA 19014.